Backwards Compatible With ITIL V3

ITIL® v3 Foundation

ITIL 4 has just been released that the new scheme has been designed to be backwards compatible with ITIL v3 (the term that most people use to refer to the previous ITIL). Though ITIL v3 remains completely relevant, the general recommendation is for organisations to embark on the new ITIL 4 sooner rather than later.

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Itil V3 Foundation UpComing Batches

Apr-25 - Jun-06

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Apr-27 - Jun-08

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May-04 - Jun-15

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May-11 - Jun-22

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May-18 - Jun-29

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Course Curriculum

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ITIL® v3 Foundation

SELF PACED

ITIL 4 has just been released that the new scheme has been designed to be backwards compatible with ITIL v3 (the term that most people use to refer to the previous ITIL). Though ITIL v3 remains completely relevant, the general recommendation is for organisations to embark on the new ITIL 4 sooner rather than later.

  • WEEK 5-6
  • 10 Modules
  • 6 Hours
Self Paced
Topics:
  • History of ITIL.
  • ITIL Qualification Scheme.
Topics:
  • Service.
  • Service Management.
  • Processes.
  • Roles.
  • Organisation.
Topics:
  • The Structure, Scope, Components and Interfaces of the ITIL Library.
  • ITIL Service Life Cycle.
Topics:
  • Service Models.
  • Service Portfolio Management.
  • Demand Management.
  • Financial Management.
Topics:
  • Design Coordination.
  • Service Catalogue Management.
  • Service Level Management.
  • Capacity Management.
  • Availability Management.
  • IT Service Continuity Management.
  • Information Security Management.
  • Supplier Management.
Topics:
  • Transition Planning and Support.
  • Change Management.
  • Service Asset and Configuration Management (SACM).
  • Release and Deployment Management.
  • Service Knowledge Management.
Topics:
  • Incident Management.
  • Event Management.
  • Request Fulfilment.
  • Problem Management.
  • Access Management.
  • Functions.
  • Service Desk.
  • Application Management.
  • Technical Management.
  • Operations Management.

Program Syllabus

Curriculum

You can also view the program syllabus by downloading this program Curriculum.

Curriculum

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Instructor-led Sessions

30 Hours of Online Live Instructor-Led Classes.
Weekend Class : 10 sessions of 3 hours each.

Real Life Case Studies

Real-life Case Studies

Live project based on any of the selected use cases, involving implementation of the various real life solutions / services.

Assignments

Assignments

Each class will be followed by practical assignments.

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24 x 7 Expert Support

We have 24x7 online support team to resolve all your technical queries, through ticket based tracking system, for the lifetime.

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Certification

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