Salesforce Admin Training

Salesforce Admin Certification Training

Salesforce Admin Certification online training by OL Tech Edu will help you to become an expert by mastering topics such as identify different Salesforce building blocks, Data model, Security model, Automation options, Sales Cloud and Service Cloud modules, Reports and Dashboard.

As per data, 200% global jump in Salesforce jobs since Jan 2016.

Intel, Schneider Electric, VMware, Zendesk, HubSpot, Tableau and many companies are using Salesforce.

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Salesforce Admin UpComing Batches

Jun-13 - Jul-25


Timings: 07:00 AM To 10:00 AM (IST)

350.00     Enroll Now

Jun-06 - Jul-18


Timings: 20:30 PM To 23:30 PM (IST)

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Jun-15 - Jul-27


Timings: 07:00 AM To 10:00 AM (IST)

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Jun-22 - Aug-03


Timings: 20:30 PM To 23:30 PM (IST)

350.00     Enroll Now

Jun-29 - Aug-10


Timings: 07:00 AM To 10:00 AM (IST)

350.00     Enroll Now

Jul-06 - Aug-17


Timings: 20:30 PM To 23:30 PM (IST)

350.00     Enroll Now
Be future ready. Start learning
Structure your learning and get a certificate to prove it.
Start Learning

Course Curriculum

Salesforce Admin 201 Certification Training


OL Tech Edu's Salesforce Admin Certification online training by OL Tech Edu will help you to become an expert by mastering topics such as identify different Salesforce building blocks, Data model, Security model, Automation options, Sales Cloud and Service Cloud modules, Reports and Dashboard.

  • WEEK 5-6
  • 10 Modules
  • 6 Hours
Safe Paced

Learning Objectives: Get to know about Cloud computing concepts, SAAS, PAAS, IAAS – Service model, Public, Private, Community, and Hybrid Cloud models. 

  • Service and Deployment models in the Cloud.
  • Market Situation.
  • Cloud Ownership.
  • Introduction to SF1 and Platform .
  • Declarative & Programmatic Options in
  • Meta-data Driven Architecture.
  • Multi-Tenant.
  • Business and IT Benefits.
  • Use of SF1.

Learning Objectives: Learn to build a custom app on platform, different licenses in SFDC.

  • Sign-up for a Free Environment / Org.
  • Adding Company Logo.
  • Benefits of System overview.
  • Salesforce Key Building Blocks.
  • Editions and Different Environments Available.
  • MVC Pattern.
  • Student App.
  • Student App Master Basic Data Model.
  • Student Master and Marks/Grades.
  • Student Master Basic Security Model.
  • Student Master Reports.
  • Student Master Application Scope.

Learning Objectives: This module presents to you the understanding of Standard and Custom Objects, Standard and Custom Fields and Datatypes, various Relationships, Lookup Filters, schema builder and explains the implications of deleting fields. 

  • Create Custom Objects and understand various properties in the Object definition section.
  • Customize Standard Objects.
  • Field and Data Types.
  • Custom Field Prosperities.
  • Field Dependencies.
  • Types of Relationship Fields.
  • Search Layouts.

Learning Objectives: Understand different levels - Org-level, Object level, Record level, Org-level - Profile and Permission sets Login hours, network level and Object Level - Profile and Permission sets.

  • Security Model Mind Map.
  • System Level or Org Level Security.
  • User Administration and Troubleshooting.
  • Permission Sets.
  • Profile and Permissions Sets.
  • Password Policy.
  • IP Address Security.
  • Login Hours.
  • Session Settings.
  • Activations.
  • Page Layout Assignment.
  • Tab Setting.
  • Field Level Security.

Learning Objectives: Learn organization wide defaults, Role, and Role Hierarchy, Criteria based sharing, Manual Sharing and Apex sharing reasons.

  • Security Model Mind Map.
  • Record Level and Object Level.
  • Organization wide Defaults.
  • Organization wide Defaults – Student App.
  • Role and Role Hierarchy.
  • Criteria Based Sharing.
  • Different ways to Gain Record Level Access.
  • Public Group.
  • Queue.
  • Public Group Vs Queue.

Learning Objectives: Learn to work on custom and standard objects; Enforcing Data quality, Integrity and Validation rules. 

  • Business Logic Mind Map.
  • Different Options to Implement Business Logic.
  • Functions.
  • Formula.
  • Validation Rules.
  • Rollup Summary Fields.
  • Record Types and Page Layouts.

Learning Objectives: This module will help you in learning Capabilities and use cases for the approval process and Introduction to Lightning Process builder. 

  • Business Process Automation.
  • Business Requirements – Workflow Rules.
  • Workflow - Actions (Time When Action Takes Place).
  • Workflow – Actions.
  • Workflow – Considerations.
  • Approvals – Introduction.
  • Approvals - How to Create A Process?
  • Approvals - Actions.
  • Approvals - How and What Can Approvers Do?

Learning Objectives: This module will explain the different sales processes in any organization, Sales Productivity Features, Lead management, products and price books, campaign management. 

  • Sales Cloud.
  • Sales Process.
  • Sales Productivity Features:
  • Lead Management.
  • Lead Auto Response.
  • Lead Assignment.
  • Web to Lead.
  • Accounts and Contacts Management.
  • Opportunities.
  • Campaign Management.
  • Price Book, Products, Price Book Entries.

Learning Objectives: Learn capabilities of case management, given a scenario, identify how to automate case management. Capabilities of solution management, the basic capabilities of Communities and the capabilities of Sales Force Knowledge. 

  • Service Cloud.
  • Case Management.
  • Typical Service and Support Process.
  • Automation - Web2Case and Auto-Response.
  • Automation - Email2Case.
  • Automation - Assignment Rules.
  • Automation - Escalation Rules.
  • Email Templates in Case Management.
  • Channels.
  • Case Resolution – Solutions.
  • Case Resolution Using Knowledge.
  • Communities Basics.
  • Communities Setup and Administration.
  • Communities – Ideas and Answers.

Learning Objectives: This module introduces you to the concept of identifying tools and use cases for managing data. Capabilities and implications of the data validation tools and the different ways to back up data. 

  • Data Handling and Processing Overview.
  • Exporting Data and Regular Backup.
  • External ID and Unique Fields.
  • Import.
  • Install Apex Data Loader.
  • Use the Import Wizard and Data Loader.
  • Compare the Features, Update, Upsert Operations, Delete and Hard Delete Records.
  • Transfer Record Ownership.

Learning Objectives: Create or customize a report, know the impact of the sharing model on reports, and options available when creating and modifying dashboards. 

  • Execute a report with and without Modifications.
  • Create a Tabular Report, Summary and Matrix report.
  • Report and Security.
  • Report Builder and Standard Reports Available.
  • Add a Chart and a few other features like Highlighting.
  • Create a custom report Type and Store in a folder.
  • User Filters in Reports.
  • Create a Dashboard.
  • Bucket Field.
  • Tabular Report Significance.
  • Summary Report Significance.
  • Matrix Report Significance.
  • Joined Report Significance.
  • Dynamic Dashboard.

Learning Objectives: Learn about the capabilities of Salesforce1 and Salesforce and the installation and synchronization options of Salesforce for Outlook.

  • Customizable parts of the SF1 App.
  • Security and Customizable Settings.
  • Navigation Menu.
  • Compact Layouts and Mobile Cards.
  • Basic Admin Activities on Salesforce A.
  • Outlook and SF Synch up.

Learning Objectives: In this module, you should learn use cases for AppExchange applications, and describe the capabilities of Salesforce Content, and activity management. 

  • Activity Management - Tasks, Events and Open Activities.
  • Creating, Tracking Tasks and Events.
  • Folders and Document Templates.
  • AppExchange.

Learning Objectives: Know about the Global action and publisher layouts and the features of Chatter in this module. 

  • Chatter Groups, Feeds, People.
  • Files, Follow Records, People.
  • Groups Topics and Files.
  • Global Action types-Create.
  • Log a Call.
  • Custom VF page.
  • Custom Canvas.
  • Publisher Layout.
  • Global an Object Specific Actions.

Program Syllabus


You can also view the program syllabus by downloading this program Curriculum.


What are the system requirements for our Salesforce Certification Training?

Participants are expected to have a PC with minimum 2GB RAM and a latest browser and internet connection. Windows or Mac is recommended Basic Adobe reader and Office tools or Google Docs will be handy.

How will I execute the practicals?

For executing the practicals, participants will be enabled to create a life-time free SFDC development environment on the Cloud. There are few simple tools that need to installed for specific topics which comprise around 10% of the total course and will be provided in that module.

Which case studies will be a part of this Salesforce Certification Course?

Create an app for Event Management that takes care of – Event Registrations, Confirmations, Cancellations, Speaker associations, and other event-related activities.

Course Description

About The Course
About The Salesforce Admin 201 Course.Salesforce ADM 201 Certification Training will introduce the participants to the basic concepts related to Administration and declarative development options.

Objectives Of Our Online PySpark Training Course
What are the objectives of our Salesforce Training?After completing this course, students will be able to:
  • Differentiate the building blocks of Salesforce.
  • Understand the Data model.
  • Understand the Security model.
  • Define Business process automation options.
  • Master Sales Cloud and Service Cloud modules.
  • Explain Reports and Dashboard.
  • Describe Salesforce1, SalesforceA, Chatter and Social features.

Go For Online Spark Training
Why learn Salesforce Admin 201 Certification Training? Salesforce Certification Training will make you an expert in all the concepts related to administration and declarative development options. It will also help you prepare for Salesforce Certification (SFDC Admin 201 Certification).

Learning With Our PySpark Certification Training
Who should go for this Salesforce Certification Training?This Salesforce Certification training at OL Tech Edu is suitable for all professionals who are passionate about CRM and cloud computing. But typical profiles, but not limited to, who go for salesforce training are:
  • Siebel and other CRM products professionals.
  • Experienced professionals who are looking to have an exciting career in the leading Cloud Computing platform.
  • Functional consultants who are looking to switch to Salesforce.
  • Freshers who are looking to get a jump start to their careers in Cloud computing.
  • Lateral developers who have worked in Java, mainframe, and C# and are looking for a boost to their career from the legacy platform.

Who Should Go For Our PySpark Training Course
What are the pre-requisites for this Salesforce Certification Course? Salesforce Certification training at OL Tech Edu does not require any specific pre-requisites. But any working knowledge as an administrator or a developer or a functional consultant will be handy.

Course Certification

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Explore step by step paths to get started on your journey to Jobs of Today and Tomorrow.

Instructor-led Sessions

30 Hours of Online Live Instructor-Led Classes.
Weekend Class : 10 sessions of 3 hours each.

Real Life Case Studies

Real-life Case Studies

Live project based on any of the selected use cases, involving implementation of the various real life solutions / services.



Each class will be followed by practical assignments.

24 x 7 Expert Support

24 x 7 Expert Support

We have 24x7 online support team to resolve all your technical queries, through ticket based tracking system, for the lifetime.



Towards the end of the course, OL Tech Edu certifies you for the course you had enrolled for based on the project you submit.

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